Nevio Salvatore Pitocco

Lead 25 engineers across the U.S., Sweden, Singapore, India, and Canada — provisioning, operating, and scaling cloud infrastructure for mission-critical airline software serving 50 enterprise customers ($10M ARR). Co-own the roadmap with product and business stakeholders; drive delivery through Jira sprints, Kanban, and SLA-tracking metrics; present outcomes to leadership in quarterly reviews.

• ▸ Ran a structured POC comparing AWS, Proxmox, and VMware on IBM — then led the migration of thousands of servers across 8 datacenters in under a year, with minimal incidents and ~$2M/yr in infrastructure savings
• ▸ Modernized the deployment process — automated manual steps and shortened delivery timelines, eliminating ~$800K in annual migration labor
• ▸ Built career growth plans, championed promotions, and mentored the engineers who became the next tech leads — across five time zones
• ▸ Delivered executive-level demos and technical Q&A for prospective airline customers; translated complex systems into clear value
• ▸ Trained on Jeppesen's crew products to build deep customer empathy and turn operational needs into tailored platform solutions

Built the operational foundation — and the culture — for a global infrastructure team serving 50+ airline customers across 8 datacenters. Wrote the CI/CD standards, the technical board approval process for production changes, and the customer notification procedure for incidents and maintenance.

• ▸ Replaced reactive monitoring ("issues discovered when customers called") with a multi-layered Grafana + PagerDuty system, a dedicated incident-manager rotation, and a <10-day RCA process — cutting SLA breaches and protecting revenue
• ▸ Reduced new-hire ramp from 1–2 years to 3 months via in-person sessions in four countries plus recurring virtual workshops; cross-trained the whole team to eliminate knowledge silos
• ▸ Consolidated 10 datacenters to 8 — identified the two whose migration cost exceeded value, validated, and relocated affected customers with zero SLA degradation
• ▸ Shipped self-service platforms (Docsify docs site, infra provisioning automation, ops monitoring) to remove manual bottlenecks

Owned multiple concurrent multi-engineer projects end-to-end — planning to production — in regulated aviation environments, coordinating across engineering, operations, and business teams to hit reliability and scalability targets.

• ▸ Implemented GitOps deployment patterns with ArgoCD and GitLab CI — improving pipeline speed and setting the engineering quality standards the team still follows
• ▸ Designed a structured training curriculum (documentation, shadowing, hands-on) that became the standard onboarding path; mentored engineers across the global team
• ▸ Proactively resolved tech debt — automated manual processes, standardized infra patterns, and documented knowledge to cut reliance on individual experts and harden on-call resilience
• ▸ Partnered with Sales on customer engagements — architecture, security/compliance, and TCO conversations with prospective airlines

Delivered and supported the infrastructure behind mission-critical airline systems in a 24×7 regulated environment — the hands-on foundation for everything that followed.

• ▸ Ran 1,000+ Linux and Windows servers for 50+ airline customers with Kubernetes, EKS, Ansible, and Terraform
• ▸ Helped grow from 20 to 50+ airline customers by standardizing and automating environment delivery and operations
• ▸ Operated a 24×7 on-call rotation — incidents and post-incident follow-ups that kept service reliable
• ▸ Authored customer-facing documentation and internal playbooks

Ran infrastructure and networks for 32 airports across Eastern and Northern Canada — incident response, on-call operations, and vendor management in a regulated aviation environment. Architected and built a greenfield Active Directory domain across every airport site.

• ▸ Contributed on-site to the Iqaluit (YFB) airport project in Nunavut; provisioned reliable internet to hard-to-reach Northern communities by coordinating carriers and local partners
• ▸ Built a secure web app for exchanging operations data with the Canadian Air Transport Security Authority (CATSA) — avoided $50K in third-party development costs and improved data timeliness
• ▸ Stabilized authentication and standardized Group Policy across 32 airport sites via the new AD domain
• ▸ Designed standardized physical and network architectures for security-checkpoint offices used across multiple airports